VIVI — AI customer experience and speech analytics

Unified AI Customer Experience Suite

Smarter Conversations,
Real Results.

Take control of customer experience with VIVI. Automate voice and chat support, while continuously analyzing every conversation with built-in speech intelligence.

Regulatory Coverage

Compliance-ready automation and QA workflows

Built for teams that need audit-friendly conversation review, script adherence visibility, and governed quality operations.

Govivace regulatory and compliance coverage

Request Demo Request Pricing

0%

Customer Wait Time

VIVI handles calls and messages instantly, eliminating queues.

0%

Agent Burnout

Routine requests are automated, allowing agents to focus on complex cases.

24/7/365

Continuous Presence

Instant multilingual support via Voice, WhatsApp, and Web.

100%

Auto Quality Scoring

VIVI transcribes and scores every single conversation for compliance.

www.govivace.com/telemetry-cockpit

VIVI Interaction Telemetry

Simultaneous Chats/Calls

1,248 +12% vs last hr

Query Resolution Rate

87.4% Excellent

Average Speech Latency

180ms Sub-second

Live Chat Session #98124

VIVI Bot

Hey! I need to reschedule my support appointment for tomorrow.10:42 AM • Customer

Sure! I can help you with that. Let me look up your registration details. Is it under your registered email?

10:42 AM • VIVI

Yes, it is customer@example.com.10:43 AM • Customer

Perfect. I found your ticket (ID: #4992). I have moved your slot to tomorrow at 2:00 PM. I’ve sent a confirmation SMS!

10:43 AM • VIVI

One Unified Platform

Conversational Engagement & Compliance in One Place

VIVI scales outbound and inbound operations using Conversational voice/chat AI, while concurrently executing deep speech analytics.

Conversational Engagement

VIVI Frontline Automation

Automate frontline engagement with VIVI. Deliver natural, human-like voice and text conversations to instantly resolve 80%+ of inbound support requests and execute proactive outbound campaigns.

VAD & Conversational Barge-In

VIVI understands natural interruptions and pauses, offering fluent back-and-forth customer speech flows.

Omnichannel Automation

Execute automated support 24/7/365 across traditional Voice calls, Web chat widgets, SMS templates, and WhatsApp.

Real-time CRM Integration

Instantly read and write customer logs in Salesforce, HubSpot, Zendesk, Zoho, or database APIs via standard Webhooks.

Outbound Campaign Management

Configure bulk scheduling, auto-dialing, and intelligent conversational bots to automate surveys, follow-ups, or sales calls.

Speech Analytics & QA

VIVI Quality Intelligence

VIVI transcribes 100% of customer conversations, flags compliance standards, tracks dead silence and overtalk, and delivers deep operational quality insights with built-in speech intelligence.

100% Automated QA Scoring

Score all calls immediately against customizable QA parameters, replacing biased manual auditing samples.

Compliance & Risk Flagging

Instantly flag regulatory script deviations, long silence gaps, conversational overtalk, and negative sentiments.

ASR Telemetry Dashboards

Access visual reports showing Average Handle Time (AHT) trends, silence ratio charts, and positive/negative sentiment ratios.

AI-Powered Agent Coaching

Generate descriptive positive and constructive coaching summaries automatically to optimize agent training pipelines.

Frequently asked questions

Frequently asked

questions

Browse these FAQs to find answers to common questions.

VIVI is a unified AI customer experience suite. It combines intelligent voice and chat automation for inbound requests and large outbound campaigns with speech analytics that scores compliance, tracks SLAs, and generates coaching insights.

Deployments are fast. With the drag-and-drop conversation designer, standard support FAQs, appointment scheduling, and outbound campaigns can be launched without code in a few days. Complex integrations and custom brand-voice training usually take two to three weeks.

VIVI integrates with Salesforce, HubSpot, Zendesk, Zoho, and Freshdesk. It also connects to SIP trunking, Twilio, Genesys, Avaya, and Cisco, and offers REST APIs for custom internal portals.

VIVI transcribes human and bot conversations with high-accuracy speech recognition, then evaluates call transcripts against your criteria. It checks agent greetings, identity verification, required compliance scripts, silence thresholds, interruptions, and customer sentiment.

Contact us

Let’s work

together

Get in touch with the GoVivace Inc. team about VIVI, pricing, and deployment schedules.

Get in touch

Bring smart voice automation to your business.

Interested in deploying VIVI or scheduling an enterprise trial? Contact our solutions team for volume estimates and integration plans.

GoVivace Inc. communication channels

Contact department leads directly or use the secure online contact forms.

Phone support+1 (571) 300-7860

Sales inquiriessales@govivace.com

Technical supportsupport@govivace.com

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